Privacy policy

Effective Date: April 15, 2024

This Privacy Policy explains how ABC Cork Co. Wholesale ("we," "our," or "the Site") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from https://wholesale.abccork.com.

1. Collecting Personal Information

a. Device Information

  • Examples Collected: Web browser type, IP address, time zone, cookie data, pages viewed, search terms, site interaction.

  • Purpose: To properly load the website and analyze site usage.

  • Source: Automatically collected via cookies, log files, web beacons, and similar technologies.

  • Disclosure: Shared with Shopify and analytics partners.

b. Order Information

  • Examples Collected: Name, billing/shipping address, payment info, email, phone number.

  • Purpose: To process orders, handle payments, arrange shipping, and send confirmations.

  • Source: Provided by you.

  • Disclosure: Shared with Shopify, payment gateways, and fulfillment providers.

c. Customer Support Information

  • Examples Collected: Order info, contact records, communication history.

  • Purpose: To provide and manage support.

  • Source: Provided by you.

  • Disclosure: Shared with support and CRM platforms.

d. Additional Information

We may collect offline data or marketing information from third-party providers when permitted by law.

2. Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Contact us if you believe a child has submitted information.

3. Sharing Personal Information

We share your data with service providers to fulfill our contract with you:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., Stripe)

  • Shipping partners (e.g., FedEx, UPS)

  • Marketing or CRM software providers (where applicable)

We may also share your data to comply with legal obligations, respond to lawful requests, or protect our rights.

4. Behavioural Advertising

We use your personal info to show you targeted ads.

  • Google Analytics: Learn more at Google Privacy or opt-out at Google Opt-out.

  • You may see ads based on your activity on our site and others via platforms like Facebook or Google.

Opt-Out Options:

5. Using Personal Information

We use your data to:

  • Fulfill product orders

  • Process payments

  • Provide customer service

  • Share updates on products and promotions

6. GDPR – European Residents

If you're in the EEA:

  • You have the right to access, correct, update, or delete your personal information.

  • You can object to or restrict our use of your data.

  • Data is initially processed in Ireland and transferred to Canada and the US. See Shopify’s GDPR Guide.

Lawful Basis for Processing:

  • Consent

  • Contract performance

  • Legal obligations

  • Legitimate business interests

7. CCPA – California Residents

Under the California Consumer Privacy Act:

  • You have the right to access, port, correct, or erase your data.

  • Requests can be made via contact methods below.

  • You may appoint an agent to act on your behalf.

8. Cookies

We use cookies to improve your browsing experience and store preferences.

Examples of Cookies Used:

  • _secure_session_id (navigation)

  • cart, cart_sig, checkout_token (checkout)

  • _shopify_y, _s, _shopify_s (analytics)

Cookie Duration: Varies between session-based and persistent (30 min – 2 years).

Management: You can disable cookies through browser settings or visit All About Cookies.

9. Do Not Track

We currently do not respond to "Do Not Track" signals due to lack of industry consensus.

10. Changes to This Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes.

11. Contact

For more information, concerns, or to exercise your rights, contact:

📧 questions@abccork.com
📬 ABC Cork Co., 653 Wilton Grove Road, London ON N6N1N7, Canada

You may also contact your local data authority: UK ICO Complaints

SMS Privacy Notice

By opting into SMS marketing at checkout or through forms, you agree to receive messages (order updates, abandoned cart reminders, promotions). Message frequency varies. Reply STOP to unsubscribe or HELP for support.

We do not sell SMS opt-in data. This info is only shared with messaging providers to operate the program. Standard message/data rates apply.

Our site may use cookies to trigger cart reminder texts when you've abandoned checkout.
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