Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orderdesk@abccork.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orderdesk@abccork.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orderdesk@abccork.com.

Effective Date: August 1, 2025

At ABC Cork Co., we take pride in delivering quality products to our wholesale partners. To maintain fairness and efficiency in handling returns, please review the following policy carefully. All return requests are subject to strict compliance with the terms outlined below.

📅 Return Notification & Eligibility

  • Customers must report any order issues within 7 days of receiving their shipment.

  • All returns must be initiated within 30 days of the invoice date.

  • No returns or exchanges will be accepted after the 30-day window.

📦 Return Conditions

To qualify for a return:

  • Items must be unused, in original condition, and include all original packaging.

The following items are non-returnable:

  • Perishable goods (e.g., food, yeast, flowers)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids/gases

An RMA (Return Merchandise Authorization) number is required prior to any return. Unauthorized returns will be declined and are ineligible for online store credit.

For returns related to quality issues, you must provide:

  • A written explanation of the issue

  • Photographic evidence of the product

💰 Restocking Fee

  • A restocking fee of up to 35% will be applied to returned items.

💳 Online Store Credit Policy

  • No refunds will be issued under any circumstances.

  • Approved returns will be processed as Online store credit only and applied to your account for future purchases.

  • Shipping fees and taxes are strictly non-creditable.

  • Partial store credit may be granted under specific circumstances, such as:

    • Item not in original condition, damaged, or missing parts (not due to our error)

    • Returns received after the 30-day period (subject to approval)

🔄 Credit Process

  • Once your return is received and inspected, we will issue an acknowledgment via email.

  • Online Store credit will be applied to your account, subject to standard processing times.

If you haven’t received your credit after confirmation, please verify your account and contact our customer service team at orderdesk@abccorkco.com

❌ Final Sale Items

  • Sale, promotional, and discounted items are final sale and not eligible for return, store credit, or exchange.

🔁 Exchanges

  • Exchanges are not accepted.

  • If an item is defective or damaged, please notify us within 7 days at orderdesk@abccorkco.com or by assistance.

🚚 Return Shipping

Return shipments must be sent to:

ABC Cork Co.
653 Wilton Grove Road
London, ON, N6N 1N7, Canada

  • Return shipping costs are the customer’s responsibility and will be deducted from the store credit.

  • We highly recommend using a trackable shipping service and purchasing shipping insurance.

  • We are not responsible for lost or damaged return shipments.

💵 Returned Checks & Missed Payments

  • A $50 fee applies to each returned check (electronic or paper).

  • Only two returned checks are permitted; further infractions will result in account restrictions.

  • A late fee of 10% of the outstanding amount or $250 (whichever is less) will be applied.

  • Returned checks may result in collection actions or account holds.

Payment Instructions:

  • Cash payments may be made in person at our office.

  • Certified cheques must be made payable to ABC Cork Co. and include your:

    • Name

    • ID number

    • Address

    • Phone number

Mail or deliver certified cheques to:

ABC Cork Co.
653 Wilton Grove Road
London, ON, N6N 1N7, Canada

📞 Contact Us

For all questions or concerns, our Customer Service Team is ready to assist you.
📧 orderdesk@abccorkco.com

📞 (519) 668-6160
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